Privacy Policy
Last updated: December 11, 2025
1. Introduction
Smart Noise, Inc. ("Smart Noise," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service").
By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described here, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using our Service, including:
- Account Information: Email address, name, and password when you create an account
- Payment Information: Billing address and payment details (processed securely through Chargebee)
- Profile Information: Artist name, genre, biography, and other profile details
- Contact Information: Phone number (if provided for SMS notifications)
- Content: Music files, images, videos, and other content you upload
- Communications: Messages and correspondence with our support team
2.2 Information from Third-Party Platforms
When you connect your accounts from third-party platforms, we may receive:
- Spotify: Artist profile, track information, streaming data, follower counts, and playlist data
- Meta/Facebook: Advertising account information, page data, audience insights, and ad performance metrics
- Instagram: Profile information and engagement data (when using automation features via partner services)
2.3 Automatically Collected Information
When you access the Service, we automatically collect:
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
- Log Data: IP address, access times, referring URLs, and error logs
- Location Data: General geographic location based on IP address
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information and improve the Service. These include:
- Essential Cookies: Required for the Service to function properly
- Analytics Cookies: Help us understand how users interact with the Service (via Google Analytics)
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Track advertising effectiveness and deliver relevant ads
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and manage your subscription
- Send you notifications, updates, and marketing communications
- Create and manage advertising campaigns on your behalf
- Analyze usage patterns and optimize user experience
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations and enforce our Terms of Service
- Personalize content and recommendations
5. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, analytics, hosting)
- Platform Integrations: With connected platforms (Spotify, Meta) to provide requested features
- Legal Requirements: When required by law, legal process, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given explicit permission to share
We do not sell your personal information to third parties for their marketing purposes.
6. Third-Party Services
Our Service integrates with and uses the following third-party services:
- Supabase: Database hosting, authentication, and file storage
- Chargebee: Subscription management and payment processing
- Spotify API: Music catalog access and streaming data
- Meta/Facebook API: Advertising campaign management
- Google Analytics: Website usage analytics
- Creatomate: Video rendering for ad content
Each of these services has their own privacy policies that govern their use of your data. We encourage you to review their policies.
7. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Specifically:
- Account information is retained while your account is active
- Transaction records are retained for 7 years for legal and accounting purposes
- Usage logs are typically retained for 12 months
- Rendered videos are retained for 30 days after creation
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a portable copy of your data
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Where processing is based on consent, withdraw it at any time
To exercise these rights, contact us at support@smart-noise.com. We will respond to your request within 30 days.
10. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@smart-noise.com.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your country.
By using the Service, you consent to the transfer of your information to the United States and other countries. We take appropriate safeguards to ensure your information receives adequate protection.
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by us
- Right to opt-out of sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
To submit a request, contact us at support@smart-noise.com. We may ask you to verify your identity before processing your request.
13. European Privacy Rights
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:
- Right to access, correct, or delete your data
- Right to restrict or object to processing
- Right to data portability
- Right to lodge a complaint with a supervisory authority
The legal bases for our processing include: performance of contract, legitimate interests, consent, and legal obligations.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
